The Business of Respite: Key Performance Indicators for Program Sustainability and Accountability

A joint presentation for the ARCH Performance Measurement and Sustainability Learning Collaboratives

Jed Johnson, Managing Director, Aging Services, CARF International, presented a practical approach and framework for identifying, prioritizing, monitoring and implementing performance indicators for respite services and systems. Topics covered include: Costs and financing, marketing and outreach, workforce development, technology, and diversity.