Cultural and Linguistic Competence in Respite Services
Self-Assessment
Organizational self-assessment is a necessary, effective, and systematic way to plan for and incorporate cultural and linguistic competence in respite services planning, delivery, implementation, advocacy and evaluation. An assessment should address the attitudes, behaviors, policies, structures, and practices of an organization, including but not limited to, those of its board, staff, faculty, consultants, contractors, advisory groups, and volunteers. The process should also elicit the experiences and opinions of the persons and communities served.
Cultural and Linguistic Competence Assessment for Respite Organizations (CLCARO) and the GUIDE FOR USING the Cultural and Linguistic Competence Assessment for Respite Organizations were funded by the Administration for Community Living and were prepared in collaboration with ARCH by the Georgetown University National Center for Cultural Competence. Respite Services: The Experiences and Recommendations of Service Providers and Racially, Ethnically, and Culturally Diverse Family Members was prepared by NCCC to help inform the development of the CLCARO.
Watch the webinar, an An Introduction to the Cultural and Linguistic Competence Assessment for Respite Organizations (CLCARO) and Guide, presented by Tawara Goode, Georgetown National Center for Cultural Competence.
The Cultural and Linguistic Competence Assessment for Respite Organizations (CLCARO) was developed to support State Agency Lifespan Respite grantees, State Respite Coalitions, and respite provider agencies to:
(1) plan for and incorporate cultural and linguistic competence into their core functions;
(2) enhance the quality of respite services, supports, and information provided to culturally and linguistically diverse communities;
(3) advance cultural and linguistic competence as essential approaches to reduce disparities and promote equity among the diverse populations in need of respite services across the life span; and
(4) meaningfully engage persons and families in need of respite services in public policy efforts.
The CLCARO is designed as a self-assessment consisting of four sections—Our World View, Who We Are, What We Do, and How We Work. The instrument requires responses to detailed statements based on the participant’s knowledge and lived experiences.
The Guide provides context for and step-by-step guidance on how to engage in self-assessment for cultural and linguistic competence, and how to implement the findings most successfully.
Recognizing that many ethnic, racial, and cultural groups face challenges accessing or achieving desired respite outcomes, ARCH collaborated with the Georgetown National Center for Cultural Competence (NCCC) to learn more about the experiences of these caregivers and what they would recommend to respite providers to improve services. The NCCC also gathered information from respite service providers to document their efforts in the provision of supports and services to racially, ethnically, culturally, and linguistically diverse family members and to elicit their suggestions for improvement. This paper examines the results of listening sessions with family caregivers from diverse racial, ethnic, and cultural groups, service providers, and key constituents to help inform improvement within respite programs funded by the Administration for Community Living (ACL), US Department of Health and Human Services (HHS).
Additional Resources
Resources on Cultural and Linguistic Competence, Equity in Respite Research, Cultural Adaptation, and State Tools from the ARCH Resource Library.
Resources
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